Privacy Policy

Northstar Care & Support

Last updated: 01/05/2026

Northstar Care & Support is committed to protecting your privacy and handling personal information responsibly and in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Who we are

Northstar Care & Support provides community-based, non-clinical mental health support services for adults.

What information we collect

We may collect personal information when you:

Contact us via the website
Submit an enquiry or referral
Communicate with us by email or phone

This may include:

Name
Contact details (email address, phone number)
Information relevant to enquiries or referrals

We only collect information that is necessary and relevant.

How we use your information

We use personal information to:

Respond to enquiries and referrals
Communicate about our services
Manage professional relationships
Meet legal and regulatory obligations

We do not sell or share personal data for marketing purposes.

Lawful basis for processing

We process personal data based on:

Consent
Legitimate interests
Legal obligations (where applicable)

Data storage and security

We take appropriate steps to protect personal data from unauthorised access, loss, or misuse. Information is stored securely and only accessed by authorised individuals.

Sharing information

We will only share personal information where:

It is necessary for service delivery (with consent)
We are legally required to do so
There is a safeguarding concern or risk of harm

Data retention

Personal information is retained only for as long as necessary and in line with our internal retention policies and legal requirements.

Your rights

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of data (where applicable)
Withdraw consent at any time
Raise concerns with the Information Commissioner’s Office (ICO)

Contact details

If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: Support@northstar-cs.co.uk